Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information generated automatically when you use our Services, and information from third-party partners.

Information you provide directly:

• Account registration details (name, email address, date of birth, country)
• Profile information (username, avatar/profile picture)
• Payment and withdrawal information (handled by our payment partners — see Section 4)
• Communications you send us (support requests, feedback, survey responses)
• Government-issued ID for age and identity verification where required by law

Information collected automatically:

• Device identifiers (device model, operating system, advertising ID)
• Gameplay data (scores, session duration, tournament results, in-game actions)
• Log data (IP address, browser type, pages visited, timestamps)
• Location data (country/region, derived from IP; precise GPS only if you grant permission)
• Performance and crash data to improve app stability

2. How We Use Your Information

We use the information we collect to:

• Create and maintain your account and enable you to play our games
• Process tournament entries, calculate scores, and distribute winnings
• Verify your age and identity as required for real-money gameplay (18+ only)
• Detect and prevent fraud, cheating, and violations of our Terms of Service
• Provide customer support and respond to your inquiries
• Send you service communications (account updates, security alerts, tournament notices)
• Send marketing and promotional communications, where you have consented
• Improve and personalise our games and website
• Comply with legal obligations and enforce our policies
• Conduct research and analytics to understand how our Services are used

3. Information Sharing & Third Parties

We do not sell your personal information to third parties. We share data only in the following circumstances:

Skillz Platform. Our games are powered by Skillz Inc. ("Skillz"), a skill-based competition platform. Skillz processes your gameplay data, manages matchmaking, and handles tournament prize distribution. Skillz's Privacy Policy is available at skillz.com/privacy-policy.

Payment Processors. Financial transactions are handled by trusted payment partners (see Section 4). We share only the information necessary to complete transactions.

Service Providers. We work with vendors who assist us with analytics, cloud infrastructure, email delivery, fraud prevention, and customer support. These providers access your data only as needed to perform services for us and are bound by confidentiality obligations.

Legal Requirements. We may disclose information if required by law, regulation, court order, or to protect the rights, property, or safety of FunPixelNest, our users, or the public.

Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4. Payment Data & Financial Information

Real-money gameplay on FunPixelNest is restricted to users aged 18 years or older. We take financial data security seriously.

We do not store your credit card numbers, bank account details, or full payment credentials on our servers. All payment processing is handled by PCI-DSS compliant third-party processors, including:

• PayPal — for deposits and withdrawals
• Apple Pay — for in-app transactions on iOS
• Skillz — for tournament prize management and payouts

We retain transaction records (amounts, dates, game IDs) as required for accounting, fraud prevention, and legal compliance. Identity verification documents provided for withdrawal eligibility are handled with strict access controls and deleted once verification is confirmed.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to deliver a better experience:

• Essential cookies — required for the site to function (login sessions, security tokens)
• Analytics cookies — help us understand site usage and performance (e.g. page views, traffic sources)
• Marketing cookies — used to serve relevant advertisements if you have consented

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect site functionality. Our mobile apps may use mobile advertising identifiers (IDFA/GAID) for analytics and attribution; you can opt out through your device's privacy settings.

6. Data Retention

We retain personal information for as long as your account is active, or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

• Active accounts: Data is retained for the lifetime of the account
• Closed accounts: We delete or anonymise personal data within 90 days, except where retention is required by law
• Financial records: Retained for a minimum of 7 years as required by financial regulations
• Gameplay logs: Retained for up to 2 years for fraud prevention and dispute resolution

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate or incomplete information be corrected
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Portability — receive your data in a structured, machine-readable format
• Opt-out of marketing — unsubscribe from promotional emails at any time using the link in those emails or by contacting us
• Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@funpixelnest.com. We will respond within 30 days. We may require identity verification before processing requests.

8. Children's Privacy

Our real-money competitive games are strictly for users aged 18 years or older. We do not knowingly collect personal information from anyone under 18. If we discover that a user under 18 has provided personal data, we will promptly delete that information and close the account.

If you believe your child has provided personal information to us, please contact us immediately at info@funpixelnest.com.

9. Security

We implement industry-standard technical and organisational measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data at rest
• Access controls ensuring only authorised personnel can access personal data
• Regular security audits and vulnerability assessments
• PCI-DSS compliant payment processing via third-party providers

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Please notify us immediately if you suspect any unauthorised access to your account.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address
• Display an in-app notice (where applicable)

We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: